SaaS Product Development
Multi-tenant platforms with billing, onboarding and analytics — taken from concept to launched product.
Learn more Creators of inLineMe · AWS Serverless · AI & RAG
We build the products we wish existed — then build them for you.
inLineMe Software Solutions is a product-first software company. We turn appointment, queue and AI challenges into SaaS platforms and custom systems on modern serverless cloud — proven on our own flagship, inLineMe.
The stack & disciplines we build on
Node · TypeScriptAngular · React · AstroMongoDBAWS Serverless · LambdaGitLabStripe · FirebasePlaywrightRAG · LLMsOpenAI · Claude
What we do
From idea to shipped product — and everything that keeps it running
We work as long-term technology partners. The same team that built and operates a live SaaS platform builds yours.
Custom Software Development
Bespoke web and backend systems built to fit your operation — not forced into off-the-shelf software.
Learn moreAI & RAG Implementation
Assistants and knowledge systems grounded in your data using retrieval-augmented generation.
Learn more Flagship product
inLineMe — appointment & queue management for service businesses
Our SaaS platform lets service businesses take bookings and run their day from one place. Live waiting lists and wait-time prediction — telling customers exactly when they'll be seen — are in active development. It's the proof of everything we build.
- Online booking — one system for appointments.
- AI-assisted online booking — smart scheduling that guides customers to the right service and time.Coming soon
- Live queue & wait-time prediction — walk-ins and data-driven ETAs that cut perceived wait and no-shows.Coming soon
- Multi-location, multi-tenant — built on AWS Serverless to scale per business.
- Roles & permissions — control who on your team can see and do what.
- AI support agent — grounded, cited answers from your own product docs.
- Client profiles — customer history, preferences and notes in one place.
- Operational reports — bookings, revenue, staff and no-shows at a glance.
- Automated SMS & emails — reminders and confirmations that cut no-shows.
- Photo records of your work — keep before-and-after photos on each appointment and client.
Where we go deep
Specialists, not generalists
The disciplines we've built real products and systems around — each backed by working software, not slideware.
Appointment Management
Booking engines, calendars, reminders and no-show reduction.
Coming soon
AI-assisted online booking
Smart scheduling that guides customers to the right service and time.
Coming soon
Queue & Waiting Lists
Live virtual queues, walk-in flow and load-aware staff assignment.
Coming soon
Wait-Time Prediction
Forecasting models that turn history into accurate ETAs.
AI Solutions
LLM assistants, classification and workflow automation.
RAG Systems
Grounded retrieval over private knowledge with citations.
AWS Serverless
Lambda, MongoDB, event-driven, pay-per-use scale.
SaaS Development
Multi-tenancy, billing, onboarding and analytics.
Selected work
Products & systems we've shipped
A growing portfolio — flagship products today, room for your project tomorrow.
Business
SaaS Product
inLineMe Platform
inLineMe is a modern business management platform designed for service-based businesses. It brings appointment booking, staff scheduling, customer management, and operational workflows together in one intuitive solution—without the complexity of traditional software. Flexible pay-per-appointment pricing means businesses only pay for what they use.
Admin
Web Portal
inLineMe Admin Portal
The inLineMe Admin Portal serves as the platform operations console, giving you a unified view of all businesses and customers. Monitor activity in real time through live dashboards and analytics, leverage AI-assisted anomaly detection, and manage platform settings, categories, configurations, and admin users from a single control center.
Customer
Web Portal
inLineMe Customer Portal
The inLineMe Customer Portal is a modern, self-service platform that enables customers to book, manage, and track appointments with ease. Built for convenience and reliability, it delivers a seamless connection between customers and service providers.
Case study
Building inLineMe from concept to live SaaS platform
We turned invisible, unpredictable waiting into a multi-tenant SaaS — online booking live today, with live queues and wait-time prediction in active development, all on AWS Serverless. Product, design and architecture, owned end to end.
Read the full story0→1Concept to launched SaaS
Multi-regionMulti-country deployments
ServerlessScales per tenant, pay-per-use
BilingualEnglish & French (CA)
Innovation Lab
Where we're placing our next bets
Forward-looking bets at the intersection of AI, scheduling and customer experience.
Queue Management with intelligent Wait-Time Prediction
Virtual waiting lists with load-aware staff assignment and real-time displays, paired with a forecasting engine that produces live ETAs from historical service data — in active development.
AI Scheduling
Self-optimizing calendars that balance demand, staff and customer preference automatically.
Workforce Optimization
Aligning rosters to predicted demand to cut idle time and wait times together.
How we work
From the real problem to production — and beyond
We're a product-focused software team. Because we run our own SaaS, we engineer your software the way we'd run our own — for the long term.
Discover
We learn the real problem and the operation behind it before writing code.
Design & Architect
Product and serverless architecture defined together for cost and scale.
Build & Ship
Iterative delivery — working software early, refined continuously.
Operate & Evolve
We stay on as your technology partner as the product grows.
Let's build something worth lining up for
Book a consultation, request an inLineMe demo, or tell us about a custom software or AI project. We reply within one business day.